Privacy Policy
How we protect and handle your personal information
Last updated: February 15, 2025
Introduction
At IntellectSyncPro, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our business budget training services. We're committed to transparency – no hidden practices or confusing language.
This privacy policy applies to all information collected through intellectsyncpro.com and our related services. By using our website, you agree to the collection and use of information as described in this policy.
Information We Collect
Personal Information You Provide
When you contact us or register for our programs, we collect:
- Name and contact details (email, phone number)
- Company information and business size
- Budget training preferences and goals
- Payment information for course enrollment
- Communication preferences and feedback
Automatically Collected Information
Our website automatically gathers certain technical information:
- IP address and browser type
- Pages visited and time spent on site
- Device information and screen resolution
- Referring websites and search terms used
How We Use Your Information
We use collected information for specific business purposes. Here's exactly what we do:
- Provide personalized budget training recommendations
- Process course enrollments and handle payments
- Send program updates and relevant business insights
- Improve our website functionality and user experience
- Respond to inquiries and provide customer support
- Comply with legal obligations and prevent fraud
We never sell your personal information to third parties. Your data is used solely to improve our services and communicate with you about relevant business training opportunities.
Information Sharing and Disclosure
We limit information sharing to essential business operations and legal requirements. Your information may be shared with:
Service Providers
- Payment processors for secure transaction handling
- Email service providers for course communications
- Website analytics services for performance monitoring
- Cloud storage providers for data backup and security
Legal Requirements
We may disclose information when required by Canadian law, including compliance with tax regulations, court orders, or government investigations. We'll notify you of such requests unless legally prohibited.
Your Rights Under Canadian Privacy Law
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal data:
- Access: Request copies of personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Withdrawal: Withdraw consent for certain data processing activities
- Complaint: File complaints with the Privacy Commissioner of Canada
- Explanation: Understand how we use your information in decision-making
To exercise these rights, contact us at support@intellectsyncpro.com. We'll respond within 30 days and provide the requested information or explanation for any delays.
Data Security Measures
We implement multiple security layers to protect your information from unauthorized access, alteration, or disclosure:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access controls for employee data handling
- Regular security audits and vulnerability assessments
- Encrypted data storage and secure backup systems
- Two-factor authentication for administrative access
While we use industry-standard security measures, no online system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention and Deletion
We retain personal information only as long as necessary for business purposes and legal compliance:
Retention Periods
- Course enrollment data: 7 years for tax and business records
- Communication records: 3 years from last interaction
- Website analytics: 2 years for performance analysis
- Marketing preferences: Until you unsubscribe or request deletion
- Payment information: As required by financial regulations
After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion by contacting our privacy team, though some information may need to be retained for legal compliance.
International Data Transfers
While IntellectSyncPro operates from Taiwan, we serve Canadian clients and may transfer data internationally for service delivery. When we transfer your information outside Canada:
- We ensure adequate protection through contractual safeguards
- Data is encrypted during transmission and storage
- Service providers must meet our privacy and security standards
- We monitor compliance with Canadian privacy requirements
You have the right to know when your information is transferred internationally and can withdraw consent for such transfers, though this may limit our ability to provide certain services.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance:
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand user behavior and improve content
- Preference cookies to remember your settings and choices
- Communication cookies for chat support and contact forms
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential features will remain accessible.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
- We'll post the updated policy on our website with a new effective date
- Existing clients will receive email notification of material changes
- We'll provide a summary of key changes in plain language
- You'll have the opportunity to review and accept new terms
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can discontinue using our services or contact us to discuss concerns.
Privacy Questions and Concerns
Have questions about this privacy policy or how we handle your information? We're here to help.
Email: support@intellectsyncpro.com
Phone: +886 2 2772 2020
Address: 106, Taiwan, Taipei City, Da'an District, Section 4, Zhongxiao E Rd, 96號5樓
We respond to privacy inquiries within 48 hours and provide detailed explanations about our data practices.